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Frequently Asked Questions (FAQs)

Most asked

What comes in the box?

The box includes the CICLOLUX Urban Light, a remote control with battery included, a saddle holder and an Allen wrench.

How do I turn the device on?

Simply press the central button on the rear light

How do I install Ciclolux Urban?

The box includes a saddle holder and an Allen wrench for easy installation. Detailed mounting instructions are provided in the user manual and can also be found in the “Product” section at Ciclolux.com under one of the tabs. Additionally, you can watch our step-by-step installation video on our YouTube channel.

How long does the battery last on a full charge?

On a full charge, Ciclolux provides a minimum of 8 hours of usage. Depending on the lighting mode and usage patterns, it can often last between 10 to 12 hours, and in some cases even longer. For more information on battery life and tips for optimal usage, please check the “Product” section at Ciclolux – ciclolux.com.

How can I contact you?

Email: hola@ciclolux.com
Contact Form: Please fill out the form located in the footer on ciclolux.com to submit your inquiry.
We aim to respond to all inquiries within 24 hours.

Is Ciclolux waterproof?

Yes, Ciclolux is designed to withstand various weather conditions, including rain. The device is rated IP56, making it resistant to water splashes from any direction.

Other questions

  • How can I know the battery level of Ciclolux?Simply press the central button on the rear light to turn on the device and the laser will flash between 1 and 4 times to give you a reading on charge levels
  • How long does it take for the product to arrive?Delivery times vary depending on the destination. For locations within the European Union, delivery typically takes 2 to 5 days. For destinations outside the EU, delivery times range from 7 to 10 days. You will receive a tracking number to monitor your shipment once your order is dispatched.
  • Is there a warranty on Ciclolux products?Yes, Ciclolux offers a one-year warranty covering manufacturing defects. If you experience any issues with your product, please contact us at hola@ciclolux.com, and our team will be happy to assist you with the warranty process.
  • Ca I use Ciclolux during the day?Yes, Ciclolux’s high-intensity lighting is effective in both low-light and daylight conditions, providing visibility and safety throughout the day. To conserve battery, you have the option to turn off the laser feature, as it is primarily visible at night.
  • Is Ciclolux compatible with any bicycle?Yes, Ciclolux is designed with compatibility in mind. It fits most bikes on the market, accommodating a variety of handlebar sizes and saddle types, making it easy to integrate with almost any bicycle.